Customer Service Representative

Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team. This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system.

The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.

Key Responsibilities:

• Accurately enter and maintain Sales Orders in the ERP system

• Review purchase orders for accuracy, pricing, and terms before entry

• Manage order acknowledgements and confirmations

• Track order status, delivery timelines, and fulfillment progress

• Communicate with customers regarding order updates, changes, or issues

• Coordinate with sales, operations, logistics, and finance to resolve discrepancies

• Maintain organized and accurate customer records within the ERP system

• Support Sales Management with reporting and order-related data as needed

• Ensure compliance with company policies and internal controls

Qualifications & Skills:

• Fluency in Mandarin (written and spoken) required

• Proficiency in English required

• Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)

• Strong data entry accuracy and attention to detail

• Excellent communication and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Customer-focused mindset with strong problem-solving abilities