Technical Support

Maxphotonics operates an expansive global network with service and sales engineers deployed across 10 locations, growing to 15 by the end of 2025. Our strategic global footprint ensures rapid support and cultural alignment, offering both scale and sensitivity to local markets.

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Each site is equipped to provide Level 3 technical support, rapid parts availability, and hands-on training. By operating through fully dedicated teams or subsidiaries, we ensure standardized service quality and fast issue resolution.

Step 1Rapid ResponseTechnical support within 3 business hours, call-back guaranteed
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Step 2Remote DiagnosticsCW lasers assessed remotely to minimize downtime
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Step 3Global DispatchOn-site dispatch within 8 business hours, if needed
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Step 4Swift RepairRepairs completed within 36 hours of product receipt
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Step 5Stock & BackupMajor parts and backup lasers available in key global hubs
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Step 6Measured ResultsAverage global repair time: 2.1 days 47% completed in <24h 87% completed in <3 days
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Service Ticket Form

European HQ Maxphotonics GmbH Dornierstraße 11 82205 Gilching
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