Keeping Your Production Moving

Reliable support is essential to reliable manufacturing. That's why Maxphotonics provides expert technical service throughout the entire lifecycle of your fiber laser solution. From installation and training to remote diagnostics, spare parts, and on-site assistance, our global network of engineers and application specialists is committed to helping you maximise uptime, optimise performance, and keep production running with confidence.

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Our global network is designed to deliver local expertise. With more than 15 service locations worldwide, our engineers and application specialists provide responsive technical support, expert guidance, and dependable service to help maximise uptime and keep your manufacturing operation running at its best.

Step 1Rapid ResponseTechnical support within 3 business hours, call-back guaranteed

Step 2Remote DiagnosticsCW lasers assessed remotely to minimize downtime

Step 3Global DispatchOn-site dispatch within 8 business hours, if needed

Step 4Swift RepairRepairs completed within 36 hours of product receipt

Step 5Stock & BackupMajor parts and backup lasers available in key global hubs

Global HQ 3rd Furong Road, Furong Industrial Area, Shajing, Bao’an, Shenzhen, China. 518125 EMEA HQ Dornierstr. 11, 82205 Gilching, Bavaria, Germany. American HQ 1900 West Park Drive, Suite 150, Westborough, MA 01581, United States.