Privacy Policy
This privacy statement was last updated on May 14, 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://maxlasers.com and https://en.maxlasers.com We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Sharing with Other Parties
We only share personal data with data processors when necessary for specific processing purposes, and only under strict contractual obligations that meet GDPR standards.
Processors:
Name: [New Processor]
Country: [To be specified]
Purpose: [Purpose of processing]
A Data Processing Agreement (DPA) has been concluded with each processor to ensure GDPR-compliant processing.
2. Cookies
To provide the best experience, we and selected partners use cookies and similar technologies to store and/or access device information. This enables us to process personal data, such as browsing behavior or unique identifiers, for analytics, personalization, and advertising.
You can manage your preferences or withdraw your consent at any time. Restricting cookies may impact certain functionalities on our website. For more information, please refer to our Cookie Policy.
We participate in the IAB Europe Transparency & Consent Framework and comply with its Specifications and Policies. We use a registered Consent Management Platform (CMP), ID: 332, to manage your consent choices transparently.
3. Disclosure Practices
We may disclose personal data:
To comply with legal obligations or lawful requests from courts or law enforcement agencies.
When necessary to protect public safety or prevent unlawful activity.
In the context of a merger, acquisition, or sale of assets—your personal data may be transferred to legal and financial advisors or to the new ownership, subject to appropriate safeguards.
MAXPHOTONICS has a valid Data Processing Agreement (DPA) in place with Google to ensure responsible data handling under applicable laws.
4. Data Security
We take appropriate technical and organizational security measures to prevent unauthorized access, misuse, loss, or unlawful processing of personal data. Access is restricted to authorized personnel only, and our systems are regularly reviewed to ensure compliance and effectiveness.
5. Third-Party Websites
This privacy statement does not apply to third-party websites that may be linked on our site. We cannot guarantee the privacy practices of those external parties. We recommend reviewing their respective privacy policies before engaging with those websites.
6. Amendments
We reserve the right to update or amend this privacy statement at any time. You are encouraged to check this page periodically. Where feasible, we will inform you of significant changes directly.
7. Accessing and Modifying Your Data
You have the following rights under the GDPR:
Right to be informed: About the purpose, legal basis, and retention of your data.
Right of access: To view the personal data we hold about you.
Right to rectification: To correct or update inaccurate or incomplete data.
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability: To request and transfer your data to another controller.
Right to object: To the processing of your data under certain circumstances.
Right to withdraw consent at any time if processing is based on consent.
To exercise your rights, please contact us using the contact details below. We may request additional information to verify your identity before proceeding.
8. Complaints
If you believe that your data has not been handled properly, you have the right to lodge a complaint with your local Data Protection Authority. In the EU, this would typically be the authority in your country of residence.
9. Contact Details
MAXPHOTONICS
Dornierstrasse 11
82205 Gilching
Germany
Website: https://maxphotonics.com
Email: privacy@maxlasers.com
Phone: +49 (0) 81 0573 038 90
10. Data Requests
For commonly submitted requests (e.g., access, correction, deletion), you may also use our Data Request Form for faster processing.
We have appointed a representative within the EU. If you have any questions or requests with respect to this privacy statement or for our representative, you may contact Jan Heinze, via marketing@maxlasers.com, or by telephone on .
Annex
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example --
Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
