SERVICE OPERATIONS COORDINATOR

Location: Milan, Italy

Position Type: regular, full-time

Reports to: Head of Customer Succes EMEA / Regional Service Manager

About Us

At Maxphotonics Italy, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.

Why This Role Matters

We are seeking a detail-oriented and proactive Service Operations Coordinator to support our Field Service Engineering (FSE) team and ensure smooth execution of global service operations. This role is mission-critical – it ensures that all EMEA-based service flows smoothly, compliantly, and on time by coordinating field activities, managing inventory and logistics, handling procurement and invoicing processes, and fostering effective communication across internal teams and international partners, with a focus on our China office.

This is more than a coordinator role — it’s an opportunity to help shape the future of our global service organization. The Service Operations Coordinator will have the mandate to build scalable systems, define best practices, and set the standard for customer support as we continue to expand worldwide.

You must be calm under pressure, capable of owning outcomes, and have a customer-first mindset.

What We’re Looking For:

We’re looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment. You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks.

You're comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China.

To succeed in this role, you’ll need a mix of operational savvy, attention to detail, and the ability to work both independently and collaboratively. If you're someone who thrives on keeping things running smoothly behind the scenes, we want to hear from you.

Key Responsibilities:

·    Field Coordination: Schedule and dispatch Field Service Engineers (FSEs) based on service needs and customer priorities.

·    Inventory Management: Track and manage service inventory, parts replenishment, and stock levels at multiple sites.

·    Procurement & Financial Admin: Create and manage Purchase Orders (POs), Purchase Requisitions (PRs), Quotes, and Invoicing using internal systems.

·    Pre-Ticket Qualification: Review and validate service tickets before dispatch; ensure proper documentation and scope of work are defined.

·    Cross-Functional Communication: Liaise with the China-based service and support teams to follow up on parts, repairs, and escalations.

·   Reporting & Follow-up: Maintain logs, reports, and trackers; follow up on open actions and service cases to closure.

Qualifications:

·    Proven experience in service coordination, logistics, or operations support role (preferably in a technical or engineering environment).

·    Excellent organizational and multitasking skills with strong attention to detail.

·    Proficient in Microsoft Office Suite; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus.

·    Strong communication skills, both verbal and written.

·    Ability to work cross-functionally and with international teams (experience working with teams in China is an advantage).

·    Knowledge of shipping processes, inventory control, and procurement procedures.

·    Ability to work under pressure in a fast-paced environment.

Preferred:

·    Experience in supporting field service or technical support operations.

·    Familiarity with service ticketing systems (e.g., Salesforce, ServiceNow, HubSpot, Gomocha).

·    Mandarin or bilingual skills are a plus but not required. (Good English skills are required)

What We Offer:

·   A competitive salary, benefits and commission package.

·   A collaborative and innovative team environment.

·   Opportunities for professional growth in a company that values creativity and hard work.

About Working at Maxphotonics Italy GmbH:

We’re all about doing work that’s meaningful, energetic, and at times even a bit challenging. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You’ll be part of a supportive culture where your input drives innovation and your wins are truly celebrated. During your onboarding process it will be necessary to work closely together with our German Bavarian EMEA HQ and be there on site especially during the first onboarding period.

How to Apply:

Interested candidates should submit a resume via email to: lisi.wu@maxlasers.com with title/subject “Service Operations Coordinator Application” highlighting why they're the perfect fit for this role and how they plan to contribute to Max's success.

Maxphotonics Italy GmbH. is an Equal Opportunity Employer. Max is committed to diversity and inclusion and encourages all qualified individuals to apply.